Frequently Asked Questions

What size or gauge jewelry do I need to get for my piercing?
Body piercing is very individual. There is no set standard size for body jewelry because the jewelry is typically measured to fit the person wearing it. If you are unsure of what size you’d need, visit a local reputable piercer to have them confirm your measurements before purchasing anything online since we cannot accept returns. Nothings worse than investing in a nice piece of jewelry that doesn’t fit!
What is thread-less jewelry and how does it work?
Threadless jewelry (also known as push-pin jewelry) is a secure alternative to threaded barbells. It is a two part locking system, the barbell shaft itself is hollow while the ends that pair with this style have a small straight pin on the back of them that when bent, fit and lock inside the opening of the barbell. They simply push together to close, and pull apart to remove. All jewelry with pins come pre-bent from us to ensure a tight lock.
How do I stretch my ears/piercing?
Please see our article all about stretching located on the Amato website
Do you ship outside of the United States?
With our initial launch, we will be shipping within the United States only, but as we begin to expand and grow, we then plan to ship internationally. If you’re located outside the U.S. and would still like to order through us, we will do our best to accommodate you; please contact us at [email protected] for questions on ordering out of country.
I ordered the wrong size jewelry/I dont like what I ordered, can I return it?
I ordered the wrong size jewelry/I don’t like what I ordered, can I return it? – We are unable to accept any returns or exchanges on jewelry. Body jewelry, once worn, cannot be resold and we can never guarantee the package wasn’t open so we can’t guarantee that the jewelry hasn’t been worn so we will not accept it for a return or exchange. All of our jewelry is guaranteed so if something arrives damaged, please contact us so we can issue a replacement or a refund for the item. All shipping costs are the responsibility of the buyer except in the case of damaged or defective items. ALL BODY JEWELRY IS FINAL SALE.
I don’t see the item I want on your website/can I custom order something/I want a specific gem color or anodizing?
If you have a specific piece in mind that you would like to order from us that either isn’t available in the stone/gold option you’d like OR is not listed on the site, please contact us to order. We do accept custom orders and are more than happy to work with you on getting your perfect piece! For specific gems colors, cuts, or anodizing please tell us at your time of order if there is anything specific you want. Genuine gems take some time to source, and some colors and cuts are one of a kind and not something we can always source, so please let us know what you are looking for (pictures help) so we can try to find your perfect piece!
The item I want is sold out, when will it be back in stock?
There is an option under each item that allows for you to be notified when an item is restocked. If you’d like an update on an items availability, you can choose this option and receive an e-mail when the item is back in the online store.
The item I want doesn’t have a listed price, how do I know its cost?
If the item has no listed price, you can contact us for pricing information.
The item is a threaded/threadless front- does it come with a barbell or backing? No- all our threaded and threadless fronts are sold individually. If you require a post or backing you must order one with it.